Insights Platform

ServiceNow Intelligence,
On Autopilot.

Five analytical modules that analyze your ServiceNow instances and surface actionable insights. Set up once, receive scored recommendations forever.

Cloud-based SaaS with nothing to install, no servers to manage, and no agents on your instance. Connect your ServiceNow environment and start analyzing in minutes.

Every module supports optional AI-powered summaries via OpenAI, Anthropic Claude, or Google Gemini to generate executive summaries, trend analysis, and prioritized recommendations from your data.

Not just data, but what to do about it.

Modules

Five dimensions of intelligence.

Documentation

Explore

Instance Documentation & Code Analysis

Deep-dive documentation and analysis of your entire ServiceNow instance. Full-text code search, cross-reference tracking, dependency mapping, dead code detection, and security posture analysis.

Full inventory of all custom and modified components

Code analysis with dead code detection and complexity scoring

ACL coverage analysis and security best practices validation

Multiple output formats: HTML, PDF, Markdown, CSV, JSON

AI-generated executive summaries of your documentation

Monitoring

Health

Instance Health, Performance & License Management

Comprehensive health monitoring with integrated license management. 530+ automated checks across technical, process, and performance dimensions with historical trending and multi-instance comparison.

530+ automated checks across technical, process, and performance

License utilization tracking with cost optimization recommendations

Multi-instance side-by-side comparison and drift detection

Historical snapshot trending to track improvement over time

Stale user identification for license reclamation

Analytics

Productivity

User Activity Analysis & Team Optimization

Track and optimize user productivity with multi-dimensional scoring across volume, quality, efficiency, and engagement. Smart cohort detection for fair comparisons with specialized variants for fulfillers and developers.

Multi-dimensional scoring: Volume, Quality, Efficiency, Engagement

Automated code quality analysis with developer attribution

Smart cohort detection for fair apples-to-apples comparisons

Burnout risk monitoring through after-hours activity patterns

Fulfiller and Developer specialized scoring variants

Automation

Optimize

Automation Opportunity Detection

Identify opportunities to automate work and improve efficiency. Impact and confidence scoring pinpoints the highest-value automation candidates. Detects reassignment loops, waiting states, and manual patterns that should be automated.

Impact and confidence scoring per automation opportunity

Quick wins identification: high impact, low effort

Reassignment loop detection with wasted hours calculation

Waiting state analysis with SLA breach correlation

Estimated hours saved per week and month

ROI

Value

Business Value Assessment & ROI Quantification

Quantify and communicate the business value of your ServiceNow investment. Adoption scoring across every module, strategic posture classification, stickiness analysis, and renewal intelligence with data-driven negotiation leverage.

Adoption depth scoring: utilization, feature depth, activity, maturity

Strategic posture: Invest, Defend, Fix, Reduce, Replace

Renewal intelligence with negotiation leverage scoring (0-100)

Cost-per-active-user analysis by module

Board-ready executive ROI reports

How It Works

Up and running in minutes.

Connect

Provide your ServiceNow instance credentials. No agents to install, no infrastructure to provision.

Schedule

Set your analysis schedule and Insights handles the rest: execution, retries, monitoring, and report generation.

Analyze

Receive scored findings, prioritized recommendations, and specific next steps. Not just data, but what to do about it.

Act

Implement prioritized recommendations with your team or let SageX handle it through our Advisory and AMS services.

Platform Capabilities

Built for enterprise.

Multi-Instance Support

Analyze and compare health, productivity, and value across every ServiceNow instance you manage. Spot cross-instance trends, benchmark performance, and get a unified view of your entire estate.

Custom Branding

White-label reports with your organization's logo, colors, and custom styling. Generate professional, presentation-ready output tailored for executive and stakeholder distribution.

Integrations & API

Full API access alongside native GitHub Actions, Jenkins CI/CD, and webhook integrations. Embed Insights into your existing DevOps and delivery workflows with minimal configuration.

Get Started

Ready to see what your
ServiceNow data reveals?

Contact us for a demo of the Insights platform. We'll show you what five modules of automated analysis can surface from your ServiceNow environment.

Request a Demo

ServiceNow Intelligence,On Autopilot.