Our Story

Built by practitioners,
not salespeople.

What's in a Name

Sage: wide experience, great learning, and wisdom.

X: creating great eXperiences across the enterprise, unified to all users, anywhere.

Transformations: the ability to enable organizations to simplify work, enhance productivity, and accelerate business outcomes.

SageX was founded by a group of seasoned professionals who collectively bring over 25 years of experience in the Enterprise Service Management industry. Our founders share a history of collaborating across multiple organizations, building high-performing service management teams at well-known companies.

Each founder has directed service management functions addressing today's technology-driven market demands while anticipating future needs. They've successfully optimized processes, enhanced customer experiences, and driven operational excellence within large-scale environments.

The foundation of SageX is rooted in this collective experience and the wisdom gained over decades of industry involvement. We apply practical expertise and strategic insight to serve as a trusted advisor, helping clients achieve sustainable success and maximize their service management potential.

Today, we focus on delivering exceptional AI experiences by advising, designing, and creating frictionless digital transformation solutions across the enterprise for your customers, employees, and business users. As a trusted partner, we help organizations maximize their investments through automation and optimization of digital experiences.

Practical expertise and strategic insight, serving as a trusted advisor for sustainable success.

Leadership

The team behind
the transformation.

Rick Bowes

Rick Bowes

Business Strategy

Business Offerings & Strategy, Advisory Services, Digital Automation Champion. Over 25 years of experience in Enterprise Service Management.

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Rob Vos

Rob Vos

Business Development

Business Development, Marketing, and Business Partnerships. Builds the relationships that drive SageX's growth and client success.

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John Davis

John Davis

Delivery

Operations Management, Professional Services, and Application Managed Services. Ensures every engagement delivers on its promise.

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What Drives Us

Our principles.

Outcomes over outputs

We measure success by business impact, not story points or tickets closed. Every engagement is tied to results your organization cares about.

Practitioners, not generalists

Our team specializes in enterprise service management platforms. That focus means deeper expertise and better outcomes for your platform investment.

Partnership, not projects

We build long-term relationships. Our 98% client retention rate reflects our commitment to being a trusted advisor, not a one-time vendor.